We offer a lot of flexibility in the 2020/21 season - please contact us directly and we will be happy to provide you with more details.

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For most aurora packages (exclusions below):
A deposit is not required to hold your reservation. The full amount is due 30 days prior to the start of the trip. The non-COVID-related cancellation fees are as follows:

Cancellation fee until 31 days before departure 0% of the total amount:

• 30 to 15 days before departure 50%,
• 14 to 7 day before departure 75%,
• 6 days before departure and less 100%

COVID-19 related Travel Restrictions resulting in Cancellation:
- governmental travel restrictions of your home country and/or Canada
Given the uncertain times we are finding us in, we do allow a change of travel date at no extra cost up to 4 days prior to arrival. We will be keeping the 2020/2021 prices for the 2021/2022 season for clients that need to change their reservation due to ongoing travel restrictions. We sincerely hope that we can all travel again safely by the end of this year. Please let us know if you should have any concerns or questions

Exclusions: for the Southern Lakes Resort AND Northern Lights Resort & Spa Package we have the following terms & conditions:
A deposit is not require to hold your reservation. The balance of the fee is due 31 days prior to the start of the trip. The non-COVID related cancellation fees are as follows:

• Cancellation fee until 31 days before departure 0% of the total amount:,
• 30 days before departure and less 100%

COVID-19 related Travel Restrictions resulting in Cancellation:
- governmental travel restrictions of your home country and/or Canada
Given the uncertain times we are finding us in, we do allow a change of travel date at no extra cost up to 4 days prior to arrival. We will be keeping the 2020/2021 prices for the 2021/2022 season for clients that need to change their reservation due to ongoing travel restrictions. We sincerely hope that we can all travel again safely by the end of this year. Please let us know if you should have any concerns or questions

Payment and Additional Details:
You can pay your tour fee by money transfer to the account of Northern Tales Travel Services Inc. or by Visa or Master Card. Please pay the outstanding balance by Visa/Mastercard or money transfer not later than 30 days prior to the start of your trip. Our prices are quoted in Canadian Dollars excluding GST.

• Should we be forced to change itineraries or locations due to circumstances beyond our control, the new plan will be left to our discretion.
• Though it has never happened before, we reserve the right to cancel a trip up to fourteen (14) days prior to starting date. If we must cancel, a full refund will be made. If this occurs, we will endeavour to meet your needs with another trip at the earliest possible date.
• No matter where you travel in the world, it is possible that conditions beyond anyone’s control may alter your itinerary. If we incur expenses for unexpected logistical arrangements not covered in the printed itinerary, the cost will be evenly divided among the participants. We rarely encounter such a situation, but the policy is an industry “norm” of which we wish to inform you up-front.
• If you require evacuation for any reason, the expense incurred through the evacuation will be borne by the participant(s) evacuated. For this reason, we recommend strongly that you purchase trip cancellation/medical insurance.
• For Children under 12 years of age: Parents are responsible to brining their own appropriate child car seat as required by Canadian Law.  We cannot transport children without proper child car seat.